Support

Names that don’t match

A name printed differently from the contact card is not matched until it is added to Other names.

Names printed on things like bank slips are often spelled differently or cut short.

The app can only match what it reads, so “Jasmine Brook” on a slip isn’t filed to the contact “Jasmine Brooks” — and a contact saved as “Carlos Ramirez (Charlie)” won’t match slips printed as “Carlos Ramirez.”

To fix it, open the contact card and add the name exactly as it appears on the slip to the Other names field. From then on, slips with that spelling file to them.